Shipping & Delivery

Where is my package?

Your package will be delivered within 3-5 working days.

When your order is sent from our warehouse, you will receive an email confirming this and a tracking number.

If you want to track your package, you can do so with your tracking number on PostNord's website.

I have not received (all) my order. What should I do?

It has taken longer than expected to process your order. We do everything we can to be able to deliver it to you as soon as possible. Once your order has shipped from our warehouse, you will receive an update and a tracking number. We apologize for any inconvenience this may have caused, and would like to thank you for your patience.

I have not received a confirmation email, what do I do?

The email may have ended up in your spam folder, so please look there as well. If you still haven't received a confirmation email, you can contact our customer service.

I have received an item I did not order. What should I do?

If you have not received all the items you ordered, or if you have received an item you did not order, please contact our customer service department.

How is my order delivered?

Your order can be delivered in the following way:

  • With home delivery
  • To your PostNord representative

Home delivery:

Your order will be delivered within 3-5 working days. Note: it is not possible to send to a post office box.

Collect from your PostNord agent:

Your order will be delivered within 3-5 working days. Remember to bring your order number and identification if you collect from your PostNord agent. Your order will be with your PostNord agent for 7 days. If it is not picked up within 7 days, your order will be cancelled, and your money will automatically be transferred to the payment method you used.

If you want to track your package, you can do so with your tracking number on PostNord's website. We send your tracking number in an email when your package has been sent.

What happens if I am not at home when my order is delivered?

If you are not at home when your order is delivered, the courier will leave a note. You can then pick up your parcel within 14 working days at your PostNord representative. If you don't, the package will be sent back to Vieetolie and you will be refunded within 10 working days via the payment method you used at the time of purchase. If you have paid in store, you will receive an email with further instructions.

It's been 5 working days and I still haven't received my order?

It has taken longer than expected to process your order. We do everything we can to be able to deliver it to you as soon as possible. Once your order has shipped from our warehouse, you will receive an update and a tracking number. We apologize for any inconvenience this may have caused, and would like to thank you for your patience.

My tracking number is not working. What should I do?

Once you have received your tracking number, it may take up to 24 hours before you can track your package. If you receive an error message, please try again later. If it still doesn't work, contact PostNord's customer service.

Where can I find my tracking number?

If you want to track your package, you can do so with your tracking number on PostNord's website. We will send your tracking number in an email when your package has been sent.

I received the wrong size and/or color. What should I do?

Sometimes you may receive the wrong size or color. If this happens, you can do the following:

  • Return the item free of charge to our warehouse. Use the return sticker included in your package. You will be refunded within 10 working days via the payment method you used at the time of purchase.

What is the shipping cost?

The shipping cost depends on your chosen delivery method:

  • If you chose home delivery, a shipping cost of SEK 79.90 will be added
  • If you have chosen to collect from a PostNord representative, a shipping cost of SEK 49.90 will be added

Can I wrap my purchase in a gift box?

Yes, you can easily add a gift box to your shopping cart. The gift box is only available in one size. If you are ordering multiple items and want all items to fit, please order multiple gift boxes.

Please note that the gift packaging can only be returned in unused condition, otherwise you cannot get a refund.